Support
Saves and accounts
Save integrity was named a high-priority area in 1.0.5, alongside Conservation Credit loss. Several related bugs were fixed in the same patch.
Fixed in 1.0.5
- Several settings were not saved after closing and relaunching the game.
- An error did not clear when creating a new save with no save slots available.
- An incorrect complexity warning appeared when loading a 100% complexity zoo.
- Item browser filters and sorting now reset on level load.
Conservation Credit loss
The 1.0.5 post names "save stability, and negating the loss of CC" as an explicit priority. If it happens to you, the report is only actionable with the save attached — the post describes this as active work, not a solved bug.
Name and account errors
| Symptom | Cause | Route |
|---|---|---|
| Server connection error on an account that works elsewhere | Profanity filter flagging part of the username | Frontier support ticket |
| Franchise keeps timing out | Login window / server load (partly addressed in 1.0.5) | Issue tracker |
| Career save slot shows another slot's medals | Duplicate medal totals across slots | Fixed in 1.0.4 |
Practical habits
- Keep a manual save before large trades and before reserve work.
- Write down the version you were on when something went wrong.
- Do not delete a corrupted save before reporting — it is the evidence.
FAQ
FAQ
Common questions about this topic.
Where did my Conservation Credits go?
CC loss is a named high-priority issue in the 1.0.5 post; report it with the save attached rather than restarting the zoo.
Why did my settings reset?
1.0.5 fixed several settings not saving after relaunch; check the version you are running.
Why does my username cause a connection error?
Frontier says a banned word inside a username can trip the profanity filter and appear as a server error; raise a support ticket.