Support
Planet Zoo 2 troubleshooting
Start from what the patches already fixed. Half of the launch-week reports are covered by 1.0.4 and 1.0.5.
The rule for this section: nothing is presented as a fix unless it is in the official notes or Frontier has said it. Community advice is labelled as community advice.
Detail pages
- Crashes and performance — fixed crash categories
- Saves and accounts — CC loss, slots, name errors
- Controls and keybinds — edge scrolling and resets
- Known issues — the official open list
Match the symptom
| Symptom | First check | Then |
|---|---|---|
| Franchise will not connect | Version 1.0.5 + VPN state | /troubleshooting/franchise-mode-not-working/ |
| Save or Conservation Credit loss | Report with save attached | /tools/franchise-incident-hub/ |
| Crash in a reserve | Ecosystem brush fix in 1.0.5 | /tools/franchise-incident-hub/ |
| Animal escaping or climbing | Barrier grade and height | /animals/ |
| Career objective stuck | Scenario softlock list in 1.0.5 | /career-mode/ |
What the patches already fixed
- 1.0.4 — stability, DLSS/FSR selection, keybind resets, audio distortion on heatmap tabs, several crashes, animal navigation and boxing frequency.
- 1.0.5 — Franchise load stability, settings not saving, Zoopedia DLC access, edge scrolling, career softlocks, reserve costs, three construction and tooltip issues.
How to report
- Update to 1.0.5 first — anything fixed there will be closed as duplicate.
- Check the incident hub for the issue category and the official state.
- Report through the Frontier issue tracker with platform, version and steps.
- For usernames flagged by the profanity filter, Frontier asks you to raise a support ticket instead.
FAQ
FAQ
Common questions about this topic.
My game crashed — is it known?
Several crash categories were fixed in 1.0.4 and 1.0.5, including the Tanzania Reserve ecosystem brush and keybinding conflicts. Update first, then report.
Why did my settings reset?
1.0.5 lists a fix for settings not saving after closing and relaunching; check the version you are running.
Where do I report a bug?
The Frontier issue tracker. Support tickets are the route for username and account problems.